Refunds and Returns Policy

100% Satisfaction Guarantee Your satisfaction is important to us, that is why we offer this 100% satisfaction guarantee. The product must be returned within 14 days, a claim must be made within 3 business days from receiving the order. Before making a return please make sure all original packaging is undamaged and unopened. We consider the bag the hinges/latches are in the original packaging, not the shipping box.  Damaged or opened packaging (excluding the shipping box) will not be accepted (but may be eligible for a 50 percent salvage refund).  Once we receive your return it will be inspected for damage or tampering.  If your return passes inspection, your credit card will be refunded the amount of your invoice less the shipping and a 15% ($5 minimum) restocking fee unless the salvage refund applies. To ensure your return arrives please ship using UPS so you can obtain a tracking number and delivery confirmation.  We are not responsible for lost packages that have no proof of delivery.  When shipping your return please use the address listed below.  In your return box please be sure to include a copy of your invoice along with any emails pertaining to the return. To make a claim please fill out our . FenceMax.com Returns Department 730 Horsepond Road Dover, DE 19901 Damaged Goods We guarantee that the product left our premesis undamaged. In the instance that we determine the item left our premesis damaged, we will replace the item free of charge. If your product arrives damaged, please try to resolve the issue with the shipping company. If you are unable to get a fair result, please contact us and we will contact the shipping company on your behalf. In either case, please return the merchandise to us so we can replace the product. To start the process, please fill out our (within 24 hours of receiving the product). *note - Sometimes the shipping company will want to retain ownership of the product. Please follow their instruction to ensure proper credit. All claims must be made within 24 hours of receiving the product. If we make a mistake If we, in error, send you a product you did not order, we will pay for the return shipping and at your request, refund your money. Please fill out our to begin the return process. If you make a mistake If you ordered the wrong item, we will accept the product back, at your expense for the shipping, and issue you a credit toward a future purchase at FenceMax.com . Special order items such as fence sections, gates, any item special made by the job or an item that is not normally stocked, are non-returnable and non-refundable. Please fill out our to begin the return process. Warranty The products from D&D Technologies (ie Magna Latch, Lokk Latch, Tru Close, Multi Fit, Lokk Bolt, Gate Stop, Gate Handle, Forte & Z-Lokk) come with a Limited Lifetime Warranty. Before making a claim be sure that your hardware was installed according to the factory installation instructions and that you have your original receipt.  If you do not have the installation instructions, they can be obtained from our web store, //store.fencemax.com.  If you do not have your original receipt you must obtain one from where you purchased your hardware. The limited lifetime warranty is non-transferable meaning it only applies to the original purchaser. To start the warranty process please call 800.716.0888 ext 234 . Click here to download a copy of D&D Technoligies warranty.